MCSH Staff Applications

Choose a Team

Support

Help users via tickets & chat

Sales

Assist with plans & purchases

Oversight

Quality & staff management

Why do you want to join this team?

About You

Discord Username

Date of Birth

Country of Residence

Interest & Experience

What made you interested in working specifically with a hosting platform like MCServerHost?

Have you ever hosted a server or been part of a gaming/modding community? What was your experience like?

Scenarios

A customer says their server is lagging. How would you troubleshoot and respond?

How would you explain the difference between Java and Bedrock Minecraft servers to a new user?

What would you do if a user is frustrated and demanding a refund, but their server shows no technical issue?

How would you guide a user to connect their custom domain to their server using an SRV or A record?

You notice a recurring issue affecting multiple users, but no one has officially reported it yet. What would you do?

Knowledge Check

Server won't start or crashes on launch. What could be the cause?

A

The player count is too high on the server.

B

The server/user's internet connection is slow.

C

Using too many plugins or mods that aren't compatible.

A user says their custom domain isn't connecting to their Minecraft server. What should you check?

A

If the server is running the latest Minecraft version.

B

That the SRV or A record is correctly set up in their DNS.

C

Whether the user has enough RAM allocated.

The server crashes when a player tries to log in. What could cause this?

A

A corrupted player data file or profile causing errors on load.

B

The player is trying to join with an unsupported Minecraft version.

C

The server's network connection is unstable or dropping packets.

Final

How do you think you did on this application?